Delivery & Return - Time 2 Wing

Q: Do I need to be there to sign for delivery?

No, you do not need to be there to sign for delivery.However, if you specifically want a signature upon delivery, please let us know in advance so we can arrange it with the courier. Otherwise, the package will typically be delivered without requiring a signature.

Q: Can you speed up the delivery?

Sometimes we can ship with express for faster delivery, but this usually comes with an additional cost. If you'd like to explore the options, reach out to us, and we'll check what's possible for your order.No, you do not need to be there to sign for delivery.However, if you specifically want a signature upon delivery, please let us know in advance so we can arrange it with the courier. Otherwise, the package will typically be delivered without requiring a signature.

Q: What is your return policy?

Our return policy is simple: Unless there is an issue with your order, we generally do not accept returns.However, if something is wrong with your order, please contact us, and we will do our best to resolve the issue quickly. Our goal is always to keep our customers happy, and we’ll work with you to find the best possible solution.

Shipping Information

As of 2025 we only ship WITHIN the EU. If you're from outside the EU you can shop with us VAT free if you leave within 3 months after your purchase.

Taking gear after you've done a foil retreat with us is therefore a brilliant idea and saves you 21% VAT.

It takes between 3 and 10 days before you have your gear delivered.

Order Updates & Tracking

After completing your purchase, you'll receive an order update.
Within approximately 5 working days, you’ll receive a tracking code to follow your shipment.

We primarily ship with UPS, ensuring reliable and fast delivery.

Got questions? We’re happy to help.

Order the product(s)

Receive a confirmation

Wait 3-5 days for a track and trace code

Receive your foil gear

FAQs

Where do you ship to?

We only ship within the European Union.

My order hasn't arrived yet. Where is it?

If your order hasn't arrived yet, the first step is to check if you've received a tracking code. This is usually sent within 7 days after your purchase.

Sometimes, packages experience delays due to customs processing or high demand with the courier. If you haven't received a tracking update or if your order seems delayed, feel free to reach out anytime. We're happy to check on the status and ensure everything is on track for delivery.

Do I need to be there to sign for delivery?

No, you do not need to be there to sign for delivery.

However, if you specifically want a signature upon delivery, please let us know in advance so we can arrange it with the courier. Otherwise, the package will typically be delivered without requiring a signature.

Can you speed up the delivery?

Sometimes we can ship with express for faster delivery, but this usually comes with an additional cost. If you'd like to explore the options, reach out to us, and we'll check what's possible for your order.

No, you do not need to be there to sign for delivery.

What is your return policy?

Our return policy is simple: Unless there is an issue with your order, we generally do not accept returns.

However, if something is wrong with your order, please contact us, and we will do our best to resolve the issue quickly. Our goal is always to keep our customers happy, and we’ll work with you to find the best possible solution.